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The Problem Households and Farmers Face

For many rural households and smallholder farmers in Kenya, accessing reliable solar energy is only half the battle. Once a solar home kit, borehole system, or security camera is installed, users are often left without ongoing support. When problems arise—like system faults, battery issues, or loss of power—most consumers have no easy way to diagnose the issue, no direct line to qualified technicians, and no assurance of timely repairs. This can result in days or even weeks of downtime, disrupting home life, stopping irrigation, or compromising security.

Additionally, many of these users have limited technical knowledge, and instructions or warranties are often difficult to understand or access. Farmers may not know how to tell if their borehole’s solar pump is underperforming. Households may be unaware that a low battery warning indicates a deeper system issue. Without clear guidance or local language support, they often turn to unqualified technicians or abandon the system altogether—leading to wasted investment and lost trust in solar technology.

There is also a major gap in service transparency and accountability. Most rural consumers don’t have a record of who installed their system, when it was last serviced, or whether they’re eligible for repairs under warranty or a maintenance plan. Payments for repairs are often made in cash, without receipts or follow-up.

How the Dechans AI Platform Solves This

The Dechans AI Platform solves these pain points by giving households and farmers direct, 24/7 access to intelligent support, even with just a basic smartphone. Through the platform, users can chat with an AI assistant in their preferred language to troubleshoot problems, request a technician, or ask questions about system usage. For systems with smart monitoring, they can view real-time data—like battery levels or solar output—and receive automated alerts when performance drops.

The platform also simplifies the entire service journey. With just a few taps, a farmer can book a certified technician to check their solarized borehole, while a household can schedule a system inspection or subscribe to a maintenance plan like SolaCare. Digital payment integration via M-Pesa or bank ensures secure, trackable transactions, while service histories and warranty information are saved for easy access.

By solving the key problems of access, knowledge, trust, and reliability, the Dechans AI Platform empowers consumers to take control of their solar systems—making clean energy not just available, but truly sustainable.

The Problem Maintenance Professionals Face

Maintenance professionals, especially those operating in rural or underserved areas, face significant challenges in finding consistent work. Most rely on informal referrals or word-of-mouth, which results in unpredictable job opportunities and unstable income. Without a centralized platform to connect with customers, many skilled technicians remain underutilized, despite growing demand for solar installation and repair services.

In addition to limited access to clients, these professionals often struggle with poor job management tools. They have no streamlined way to schedule appointments, track previous service visits, or follow up on future tasks. This leads to inefficiencies, missed jobs, and a poor service experience for customers. Furthermore, they typically arrive at job sites with little or no information about the issues they’re expected to fix, wasting time diagnosing problems that could have been identified in advance.

Technicians also lack visibility and professional branding. Without a digital profile or performance reviews, it’s difficult for them to showcase their skills, build trust, and stand out from competitors. This absence of feedback limits their ability to improve and prevents customers from making informed choices about who to hire.

How the Dechans AI Platform Solves This

The Dechans AI Online Platform is designed to transform how solar maintenance professionals work. It acts as a smart marketplace where qualified technicians are automatically matched with service requests based on their skills, availability, and proximity to the client. This creates a steady flow of job opportunities and minimizes downtime between assignments.

The platform also provides a built-in scheduling and job management system, allowing technicians to organize appointments, receive reminders, and maintain detailed records of their completed work. For smart solar systems, the AI platform gives technicians remote access to system diagnostics before they arrive—making each visit faster, more efficient, and more effective.

Importantly, each technician has a personalized profile that displays their certifications, work history, and customer ratings. This promotes transparency and builds a reputation-based ecosystem that rewards quality service. Over time, professionals can earn more jobs, boost their income, and grow their careers through better visibility and credibility.

In summary, the Dechans AI Platform doesn’t just serve customers—it empowers the very professionals who keep solar systems running. By solving these pain points, it builds a smarter, more inclusive clean energy service ecosystem for Kenya and beyond.